Refund policy

Gudugu — Returns & Exchanges

We make every piece with care and check every order before it leaves us. If something isn’t right, here’s how we can help.

Damaged Products

If your order arrives damaged or defective, we’ll take care of it.

Please contact us as soon as you receive your order with clear photos/videos of the issue. Once verified, we’ll arrange a refund.

The product must be unworn, unwashed, clean, and in the same condition as when it was delivered.

Wrong Size Sent

Ordered one size but received another? That’s on us.

We’ll exchange it for the size you originally ordered, provided that size is available.

Please let us know as soon as possible after delivery. The product must be unworn, unwashed, clean, and in its original condition.

Gudugu will cover the shipping costs for correcting an incorrect-size shipment from our side.

Want a Different Size?

If you received the exact size you ordered but would like a different size, we can arrange an exchange if the requested size is available.

In this case, the shipping charges for the exchange will be covered by you.

The product must be:

* Unworn
* Unwashed
* Clean
* In the same condition as when you received it

Exchange requests must also be made as soon as possible after delivery and are subject to size availability.

A Small Note

Once a piece has been worn, washed, stained, altered, or otherwise used, we can’t accept it for an exchange or refund.

Choose your size carefully. Check our Size Guide before placing your order.